Course Profile
Learning Points
- How to develop an effective balanced scorecard that brings together and evaluates a meaningful range of indicators
- How to interpret balanced scorecards; particularly how to understand the relationship between different domains and notice when performance is dropping
- How to innovatively look forward to improve upon the services offered
- How to use a broad framework that converts an organisations’ strategic objectives into a comprehensible and usable collection of performance measures
Who should attend?
- Individuals with responsibility for performance at either a product, service or organisational level. This could be claims and network managers, hospital and provider managers or data and analytics specialists
- Managers who want to gain a better understanding of performance indicators and where they fit into the future direction of the healthcare sector
The ACG difference
Participants will have access to a balanced scorecard toolkit, specifically created for theis local healthcare sector. A follow-up coaching session can be arranged to support participants in correctly applying the Balanced Scorecard and to ensure implementation is proceeding in an appropriate manner.