Course Profile
Learning Points
- The importance of demand and capacity modelling, and the benefits it brings
- The principles of measuring demand and capacity
- The role of variability in demand forecasting and capacity planning
- Common pitfalls, including the role and limitations of using historical data
- An introduction to ‘queuing theory’
- Different types of demand and capacity models
- Practical skills and tips for applying these concepts within your own organisation
Who should attend?
- Heads of service, with responsibility for waiting times at a departmental or organisational level
- Strategic planners, with responsibility for developing reliable capacity models
- Healthcare planners, who need a good understanding of demand and capacity to inform the development of new healthcare services and/or hospital design
- Frontline staff that want to understand how staffing models can be aligned to better meet demand and reduce waits
The ACG difference
Blended learning styles and emphasis on using real-world examples to illustrate and enrich theory. Participants will be supported to work through a capacity model of their own, using various tools and techniques, and asked to apply this in their own workplace. A follow-up coaching session can be arranged to support participants in how models work in practice, as well as changes that can be made for the betterment of their patients.