Course Profile
Learning Points
- International best practices in monitoring and evaluation of healthcare services
- Information capture and analysis for effective evaluation of service models
- How to apply evaluative frameworks across and between service lines and/or organisations
- Service quality tools such as force-field analysis and prioritisation matrices
- The role clinical audit plays in evaluations
Who should attend?
- This short course would be useful for professionals involved in service planning and review, including regulators, managers from provider organisations and network managers
- Service leaders with responsibility for reviewing their services above and beyond the norm
- Those involved in accreditation or clinical audit
The ACG difference
The course will ensure that enrolled participants will be able to effectively evaluate current services in healthcare, and anticipate service changes. Participants will be given a guided scenario, allowing them to review a service that is specific in nature to their home system. Performance feedback will be provided. A follow-up coaching session can be arranged to support participants in how models work in practice, as well as changes that can be made for the betterment of their patients.